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Terms and conditions of use

Dear customers!

Here is some pretty important info about the terms and conditions applicable for all private consumers shopping at BMX24SEVEN.COM. If you are a company and want to make a purchase through your business, please contact us to receive info about our generous B2B terms and conditions.

Webshop BMX24SEVEN.COM is registrated at the Rabobank, Uden (NL) with his own bankaccount but is part of Meybo Bikes, Venhorst (NL). For more information please contact us for more details.

On top of what is said below, we follow Dutch consumer law and distance regulation law, and your rights according to these cannot be altered regardless of what is below said. Please read more at:
http://www.consumentenbond.nl/juridisch-advies/juridische-hulp/koop-via-internet-telefoon-huis/kopen-op-afstand/

RETURNS POLICY
We want our customers to be fully satisfied with our products. If you don’t like the product or have simply just changed your mind, you can always return it to us within 14 days from date of delivery. The product should not be used, and must be returned in its original packaging and packed in the same way as we sent it to you. Returns that has not been informed to us and confirmed by us, will not be accepted. Therefore, always contact us first at info@bmx24seven.com when you have a return, requests by phone will not be accepted. The cost for the replacement and freight cost are for the customer.

FREIGHT & DELIVERY
Normal shipping time is  between 1-3 working days and we normally ship out your order withing 24 hours from your order confirmation. We always strive to get your order to you as quickly as possible. We will e-mail you a consignment or tracking number as soon as your order has been dispatched from our warehouse in Venhorst, The Netherlands. Please note that the order will be delivered during daytime. If you are not able to be home you can pick up the order ath the nearest post office.

More shipping info can be found here in our shipping policy.

SECURE PAYMENT

BMX24SEVEN.COM accept Payment through Ideal, maestro, MasterCard and VISA credit cards for online orders (with 3D Secure Card Encryption). Your payment will go through immediately once your order is placed, through our secure online payment facility.

GIFTCARDS
Giftcards are valid for twelve months after purchase due security reasons.

WARRANTY

To claim a warranty we need to have the defect product. Please return your product after you have informed us by e-mail info@bmx24seven.com (inclusive picture) and after our confirmation. Shipping address is; BMX24SEVEN.COM, telefoonstraat 2a, 5428 GJ, Venhorst, The Netherlands.

Or drop it off in our shop at the same address. Without the original invoice we cannot process your warranty claim. When a warranty is approved, the product will be replaced with the original product when this is in stock or available. When this is not the case the product will be replaced with a similar product. The responsibility of BMX24SEVEN.COM is only to repair or replace the product that is covered by warranty. All other costs are for the owner of the product.

Before asking for a warranty replacement please check the warranty policy of the manufacturer and the points stated below. This to avoid disappointment and misunderstandings. 

• The warranty does not cover normal wear and tear, misuse or neglect.
• Modifications of any kind on any part will automatically disable your warranty.
• The period of warranty can be different of each manufacturer.
• Lifetime warranty? Certain brands offer a lifetime warranty on their products. Please note that there is a difference between ‘life time warranty’ and ‘life time warranty on manufacturer defects and workmanship’.
• When your product came with a warranty card from the manufacturer please add this card to your warranty claim.
• When you are not the first owner then please check with the manufacturer if the warranty covers 2nd hand products before asking for warranty.

NOTICE: RIDE AT YOUR OWN RISK AND WITHIN YOUR ABILITIES.

BMX24SEVEN.COM recommends that you never ride your bicycle without a helmet and the appropriate safety gear. We also recommended that you always inspect your bike before and after riding for any signs of cracks, bends or other possible problems. BMX24SEVEN.COM will not and cannot be held responsible for any injuries that may be caused by products bought at BMX24SEVEN.COM

PRODUCTS OUT OF STOCK
If a product is out of stock or if a product is unavailable either temporarily or permanently - we will try to let you know so that you can cancel your purchase or wait until the product is in stock. We will always try to keep you updated. The best way to avoid delays due to out of stock issues, is to simply choose the next best component. We know it’s tough, and it is of course a balance of fast delivery and absolute delivery. We try our best to deliver you both. If a product is out of stock, we will of course not be able to hold our normal delivery times.

CONTENT
BMX24SEVEN.COM makes every effort to ensure the accuracy of the information on our Web site. However, the information, services, products offered for sale and materials contained in and/or advertised on BMX24SEVEN.COM including, without limitation, text, graphics and links, are provided on an "As Is" basis with no warranty. BMX24SEVEN.COM and its suppliers do not represent or warrant that the information accessible via BMX24SEVEN.COM is accurate, complete or current. We are not responsible for typographical errors. Price and availability information is subject to change without notice.

VAT – VALUE ADDED TAX
BMX24SEVEN.COM  prices includes VAT at the standard dutch rate of 21% for orders inside the European Union (EU). No tax and VAT will be added extra when receiving the goods.  Dutch VAT doesn't apply to orders shipped outside the EU or to Tax Free places. Shipping to these areas will be priced and charged excluding VAT. PLEASE NOTE: You have to take care of paying applicable taxes stated in your country, you may also pay for handling fee if it appears, none of these costs will be taken by BMX24SEVEN.COM


PRODUCT PRICE ERRORS
We do our best to ensure that product prices on our website are up-to-date and correct, but errors occur occasionally. Please contact us if you think there is a problem. If you have been charged the wrong amount when shopping from the web shop, we will give you the opportunity of placing a new order with the correct price, or cancelling your order. If we are unable to get in contact with you, we will cancel your order. 

MAINTENANCE
Please note that all our bicycles and parts that leave our warehouses having been built by experienced mechanics. Certain parts of the bicycle such as the bottom bracket, are assembled and correctly tightened by us before they leave our premises. We check every bicycle very carefully before they leave us. However, nuts and bolts and similar mechanical parts will need your attention on a weekly basis. Especially in the beginning of your bike’s life. So please check all nuts and screws before every ride in the beginning.

JURISDICTION
Any disputes shall be governed by and conducted in all respects in accordance with the laws of Netherlands. We are selling under the Dutch consumer law.

YOUR PERSONAL INFO
We only collect the information we may need to create a better shopping experience for you. BMX24SEVEN.COM does not sell or otherwise share your personal information with anyone else, such as advertising agencies or marketing companies. If you do not wish to receive our extraordinary e-mails from BMX24SEVEN.COM, send us an email and we remove you from the database.

COOKIES
A cookie is a small text file stored on your computer which our bicycle website uses to remember the preferences you select when using the site and other settings designed to make using our website easier. All shopping websites use cookies in order to function properly. This information is not used to track information about individuals, but is used on an aggregate level to customize you on our website, improve our online service and plan advertising and promotions.

DISCLAIMER
BMX24SEVEN.COM cannot take responsibility for any damages, compensatory, indirect, consequential or direct, data loss, income, profit, property loss or damage and third party claims implied or otherwise when using this website.

FORCE MAJEURE
Notwithstanding any other provision set forth in these Terms & Conditions, BMX24SEVEN.COM  shall not be liable for any failure or delay in its performance due to any cause beyond our reasonable control, including, without limitation, any act of war or civil insurrection, national emergencies, acts of God, fire, explosion, vandalism, storm, war, earthquake, flood, embargo, riot, sabotage, industry-wide supplier failures, unavailability of materials, rights of way of governmental acts; provided however that BMX24SEVEN.COM use its commercially reasonable efforts to correct such failure or delay in performance to the extent consistent with then applicable law and appropriate regulatory requirements in light of the existing circumstances.